Employee engagement takes place when people at work are interested in and positive, even excited about their jobs and are prepared to go the extra mile to get them done to the best of their ability. They need to understand the job and role rationally where it fits in the wider organization, and how it aligns with the business objectives. Organizations also need to know how people feel about the organization emotionally, whether their work gives them a sense of personal accomplishment and how they relate to their manager.
We provide people with opportunities to contribute which is not just a matter of setting up formal consultative processes, although that could be important. It is also about creating a work environment that gives people a voice by encouraging them to have their say, and emphasizes as a core value of the organization that management at all levels must be prepared to listen and respond to any contributions their people make.